Refund Policy

1. Subscriptions

Subscription-based services may be eligible for a refund if requested within 7 days of the initial purchase, provided that:

• The subscription has not been substantially used.
• No significant computational services have been consumed.
• No violation of our Terms of Service has occurred.

Subscription renewals may be canceled at any time to prevent future charges.

2. Courses and Training Programs

Refund requests for courses, workshops, or training programs may be considered if submitted before substantial access to the course materials, live sessions, or downloadable resources has been provided. Once a course has been completed, attended, or substantially accessed, refunds generally cannot be issued.

3. Software Products and Licenses

Refund requests for downloadable software or licensed products may be considered within 7 days of purchase, provided that:

• The software license has not been substantially used.
• No abuse or unauthorized distribution has occurred.
• The request complies with applicable licensing terms.

4. Custom Services and Research Projects

Custom bioinformatics analyses, consulting services, research collaborations, workflow development, and other project-based services are generally non-refundable once work has begun. If a project is canceled before work has started, a partial or full refund may be considered at our discretion.

5. Non-Refundable Items

The following are generally non-refundable:

• Completed computational analyses
• Delivered reports or results
• Custom software development
• Consulting services already performed
• Completed training sessions
• Digital products that have been fully delivered
• Services explicitly marked as non-refundable

6. Refund Requests

To request a refund, please contact us and provide:

• Your name and account information
• Order or invoice details
• The reason for your request

Refund requests will be reviewed individually. Approved refunds are typically processed to the original payment method within 5–10 business days, depending on the payment provider.

7. Payment Providers

Payments may be processed through third-party payment providers. Processing times, currency conversions, and transaction fees may be subject to the policies of those providers.

8. Changes to This Policy

BioGenOvo may update this Refund Policy from time to time. Updated versions will be posted on this page with a revised effective date.