Privacy Policy

1. Information We Collect

We may collect the following types of information:

2. How We Use Information

We use collected information to:

• Provide and maintain our services.
• Process analyses and computational workflows.
• Manage user accounts and subscriptions.
• Respond to inquiries and support requests.
• Improve our products and user experience.
• Maintain security and prevent misuse.
• Communicate important service updates.

3. Research Data and User Content

You retain ownership of the data, files, and research materials you submit. BioGenOvo processes uploaded content only to provide requested services, analyses, or computational results. We do not use your research data for unrelated purposes without your consent.

4. Data Storage and Security

We implement reasonable technical and organizational safeguards to protect personal information and user data. These measures may include:

• Encrypted connections using HTTPS.
• Access controls and authentication mechanisms.
• Secure hosting infrastructure.
• Monitoring and security practices designed to protect our systems.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

5. Cookies and Analytics

BioGenOvo may use cookies and similar technologies to:

• Maintain user sessions.
• Remember preferences.
• Analyze website usage.
• Improve platform performance.

You may disable cookies through your browser settings, although some features may not function properly.

6. Third-Party Services

We may use trusted third-party providers to support our services, including payment processors, hosting providers, analytics services, authentication providers, and communication platforms. These providers process information only as necessary to deliver their services.

7. Data Retention

We retain information only for as long as necessary to provide services, maintain accounts, comply with legal obligations, resolve disputes, and enforce our agreements. Users may request account deletion or data removal by contacting us.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your data.
• Object to certain processing activities.
• Request a copy of your information.

Requests may be submitted through our contact information below.

9. Children's Privacy

BioGenOvo services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of our services after changes become effective constitutes acceptance of the updated policy.